Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and LandlordKeep ("LandlordKeep," "we," "us"), and govern your access to and use of our website, software, and related services (collectively, the "Service"). By creating an account, clicking "agree," or otherwise using the Service, you accept these Terms. If you do not agree, do not use the Service.

1. Eligibility & account security

You must be at least 18 years old and capable of entering into a binding contract under the laws of your jurisdiction. You are responsible for the accuracy of registration information, for keeping your credentials confidential, and for all activity under your account. Notify us promptly through our contact form if you suspect unauthorized access. You are solely responsible for any losses caused by your failure to do so.

2. Subscriptions, billing, and refunds

• Free tier. The Service is free for the limits described on the Pricing page (currently one property). Free use is provided "as is" with no warranties, no service-level commitments, and no liability beyond what is required by applicable law.
• Paid plans. Billed monthly or annually as selected at checkout. Subscriptions auto-renew at the then-current rate until cancelled. By providing a payment method, you authorize us (and our payment processor) to charge it for all fees due.
• Cancellation. You may cancel any time from your account settings. Cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable, including for partial periods, unused features, or downgrades.
• Failed payments. If a charge fails, we may suspend paid features until payment is received. After 30 days of non-payment we may downgrade or terminate the account.
• Price changes. We may change prices with at least 30 days' notice by email or in-app. Continued use after the effective date constitutes acceptance of the new price.
• Taxes. Prices exclude applicable taxes, duties, and similar charges, which will be added at checkout where required by law.
• Disputed charges. You must notify us of any billing dispute within 60 days of the charge or you waive the right to dispute it.

3. Your content & license to us

You retain ownership of property, equipment, vendor, maintenance, tenant, repair-log, photo, document, and other information you upload or generate through the Service ("Your Content"). You grant LandlordKeep a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, modify (for technical purposes such as formatting and backup), and otherwise process Your Content solely as needed to provide, secure, and improve the Service for you. You represent and warrant that you have all rights and consents necessary to upload Your Content and to grant this license, and that Your Content does not violate any law or third-party right.

4. Tenant and third-party information

If you use the Service to record information about tenants, vendors, or other third parties, you are the controller of that information and LandlordKeep is your processor (as those terms are used in applicable privacy laws). You are responsible for: (a) having a lawful basis to collect, share, and store such information; (b) providing required notices to those individuals; and (c) honoring their rights (access, correction, deletion, etc.). We will reasonably assist you with verified requests from your tenants or vendors that we receive directly, by forwarding them to you.

5. Acceptable use

You agree not to:

• Use the Service for any illegal or fraudulent purpose, or in violation of any law.
• Upload viruses, malware, or content that is unlawful, defamatory, or infringing.
• Attempt to access accounts, data, or systems you are not authorized to access; circumvent rate limits, paywalls, or other technical restrictions.
• Reverse-engineer, decompile, scrape, mirror, or resell the Service except to the extent expressly permitted by law and not waivable by contract.
• Use the Service to harass, defame, surveil, or otherwise harm tenants, vendors, or other third parties.
• Send unsolicited communications (spam) through any feature of the Service.
• Use the Service to train machine-learning models, build a competing product, or benchmark for any commercial release.
• Use the Service to make decisions about housing eligibility, tenant screening, credit, insurance, or other regulated determinations. The Service is not designed or intended for those purposes.

We may investigate suspected violations and cooperate with law enforcement. Violations may result in immediate suspension or termination without refund.

6. Service availability

We aim to keep the Service available but do not guarantee uninterrupted, error-free, or secure access. We may modify, suspend, or discontinue all or part of the Service at any time. We will give reasonable advance notice of material adverse changes to paid users where practical. We do not commit to any specific level of uptime.

7. Specific service disclaimers (please read)

LandlordKeep is a record-keeping and reminder tool, not a substitute for actually performing maintenance, complying with law, or exercising your own judgment. In particular:

• Reminders are best-effort, not guarantees. Email, push, and in-app reminders depend on third-party providers, network conditions, and your device settings. We do not warrant that any reminder will be sent, delivered, displayed, or seen on time, and you must not rely on the Service as your sole means of ensuring that maintenance is performed.
• You remain responsible for the work. The Service does not perform inspections, repairs, or maintenance. Whether and how to act on any reminder, schedule, template, or recommendation is solely your decision and responsibility.
• No legal, tax, accounting, or compliance advice. Content within the Service (including blog posts, checklists, templates, cost estimates, and benchmarks) is general information only and is not legal, tax, accounting, insurance, real-estate, or compliance advice. Landlord-tenant laws vary widely and change frequently; consult a qualified professional for your situation.
• Property and financial decisions are yours. You assume all risk of decisions you make using the Service, including decisions about repairs, vendors, contracts, expenses, tenant communications, and rental rates.
• Third-party services. The Service relies on third-party providers (e.g., hosting, email delivery, payment processing, analytics). We are not responsible for outages, errors, or actions of those providers, and your use of those services is subject to their own terms.
• Data accuracy. The accuracy of property, equipment, vendor, tenant, expense, and maintenance information depends on what you and your collaborators enter. We are not responsible for losses caused by inaccurate or incomplete data.

8. Beta and preview features

We may make features available labeled "beta," "preview," "experimental," or similar. Such features are provided "as is" for evaluation, may be changed or removed at any time, and are excluded from any warranties, service levels, or obligations under these Terms.

9. Disclaimer of warranties

The Service, including all content, templates, reminders, estimates, and other materials, is provided "as is" and "as available," with all faults and without warranty of any kind. To the maximum extent permitted by law, LandlordKeep and its licensors disclaim all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, uninterrupted operation, security, freedom from viruses, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will meet your requirements, that defects will be corrected, that data will not be lost, or that any results will be achieved.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions apply only to the extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by law, in no event will LandlordKeep, its officers, employees, contractors, affiliates, or licensors be liable for:

• any indirect, incidental, special, consequential, exemplary, or punitive damages;
• loss of profits, revenue, business, goodwill, or anticipated savings;
• loss, corruption, or unauthorized disclosure of data;
• property damage, personal injury, tenant disputes, missed maintenance, fines, regulatory penalties, or business interruption;
• cost of substitute services;

even if LandlordKeep has been advised of the possibility of such damages and regardless of the legal theory (contract, tort, statute, or otherwise).

Aggregate cap. LandlordKeep's total cumulative liability arising out of or relating to these Terms or the Service, for all claims combined, will not exceed the greater of (a) the amount you paid us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) USD $100. For free-tier users, the cap is USD $100.

The disclaimers and limitations in Sections 9 and 10 form an essential basis of the bargain between you and LandlordKeep and apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the smallest amount permitted by law.

11. Indemnification

You will defend, indemnify, and hold harmless LandlordKeep and its officers, employees, contractors, affiliates, and licensors from and against any third-party claims, demands, losses, damages, liabilities, judgments, settlements, and expenses (including reasonable attorneys' fees and costs) arising out of or relating to: (a) Your Content; (b) your use of the Service; (c) your violation of these Terms or any applicable law; (d) your interaction with any tenant, vendor, or other third party; or (e) any property damage, personal injury, or financial loss connected with a property managed using the Service. We will promptly notify you of any such claim, give you reasonable cooperation, and allow you to control the defense and settlement (provided no settlement imposes any obligation on us without our prior written consent).

12. Mandatory binding arbitration and class-action waiver

Please read this section carefully. It requires you and LandlordKeep to resolve most disputes through individual, binding arbitration rather than in court.

1. Informal resolution first. Before starting arbitration, you and LandlordKeep agree to try in good faith to resolve any dispute by submitting our contact form with a description of the dispute and your desired resolution. If we cannot resolve the dispute within 60 days, either party may begin arbitration.
2. Agreement to arbitrate. You and LandlordKeep agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final, binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect, except as modified here. Arbitration will take place in San Francisco, California, or remotely at the consumer's option for consumer claims. Judgment on the award may be entered in any court of competent jurisdiction.
3. Class-action waiver. You and LandlordKeep agree that disputes will be resolved only on an individual basis and not as a class, collective, mass, or representative action. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding.
4. Exceptions. Either party may bring (a) an individual claim in small-claims court for any matter within that court's jurisdiction; or (b) a claim seeking only injunctive relief to stop unauthorized use of, or infringement of intellectual-property rights in, the Service.
5. Right to opt out. You may opt out of this arbitration agreement and the class-action waiver by submitting our contact form with the subject "Arbitration Opt-Out" within 30 days after first agreeing to these Terms. Your submission must include your name, the email associated with your account, and a clear statement that you wish to opt out. Opting out will not affect any other part of these Terms.
6. Severability. If the class-action waiver is found unenforceable as to a particular claim or remedy, that claim or remedy will be severed and proceed in court while the rest is arbitrated. If the agreement to arbitrate is otherwise found unenforceable, the dispute will be decided exclusively in the courts identified in Section 18 (Governing Law).
7. Survival. This Section 12 survives termination of your account or these Terms.

13. Termination

You may delete your account at any time. We may suspend or terminate your access immediately if you violate these Terms, create risk to us or other users, fail to pay fees due, or as otherwise required by law. On termination, your right to use the Service ends and we may delete Your Content after a reasonable period as described in our Privacy Policy. Sections that by their nature should survive termination (including ownership, license grants, disclaimers, limitation of liability, indemnification, arbitration, and governing law) will survive.

14. Copyright complaints (DMCA)

We respect intellectual-property rights and respond to clear notices of alleged copyright infringement under the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512). Submit written notices including the elements required by 17 U.S.C. § 512(c)(3) through our contact form with the subject "DMCA Notice." We may terminate accounts of repeat infringers.

15. Export controls and sanctions

You may not use or export the Service in violation of U.S. export laws or any other applicable export or import controls or sanctions. You represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. government list of prohibited or restricted parties.

16. Force majeure

Neither party is liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disaster, war, terrorism, civil unrest, government action, labor disputes, internet or utility failures, denial-of-service attacks, or actions of third-party providers.

17. Governing law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules. Subject to Section 12 (Mandatory Arbitration), the state and federal courts located in San Francisco County, California have exclusive jurisdiction over any dispute not subject to arbitration, and you consent to personal jurisdiction and venue there.

18. Notices

We may send notices to the email address on your account, by in-app message, or by posting to www.landlordkeep.com. You consent to receive notices electronically and agree that electronic notices satisfy any legal requirement that a notice be in writing. You must send legal notices to us through our contact form.

19. General provisions

• Entire agreement. These Terms (together with our Privacy Policy and any order or plan terms presented at checkout) are the entire agreement between you and LandlordKeep regarding the Service and supersede any prior agreements.
• Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be modified only to the minimum extent necessary to make it enforceable.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms without restriction (for example, in connection with a merger, acquisition, or sale of assets). Any attempted assignment in violation of this section is void.
• Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
• No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.
• Headings. Section headings are for convenience only and do not affect interpretation.
• U.S. government users. The Service is a "commercial item" as defined in 48 C.F.R. § 2.101 and is licensed to U.S. government end users only as a commercial item with only those rights described herein.
• Statute of limitations. To the extent permitted by law, any claim arising out of or related to the Service must be filed within one (1) year after the cause of action accrues, or be permanently barred.

20. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or in-app at least 30 days before the changes take effect for paid users (or shorter notice where required by law or for security reasons). Continued use of the Service after the effective date constitutes acceptance. If you do not agree to updated Terms, you must stop using the Service.

21. Contact

Questions about these Terms? Use our contact form.